Weekly charges, invoices and receipts
You’re charged automatically, weekly, for the attributed sales of the week before. Everything about it lives on Billing (owners only).
When you’re charged
- Weekly, on Monday morning (Eastern), for the past week’s attributed sales.
- Sooner if your balance reaches the early-charge amount shown under Payment history. That keeps any one charge small.
- Never in a week with no attributed sales. Your first invoice comes after the first week with a sale.
Not yet billed shows what’s built up since your last invoice, and the date it will be charged. Credits, if you have any, come off your next invoice.
Reading an invoice
Open any invoice from Payment history. The breakdown reads top to bottom:
| Line | What it is |
|---|---|
| Attributed orders, order totals | Every order placed with a conversation’s one-use code. |
| Less shipping and tax | Never charged. |
| Less orders cancelled before billing | Cancelled orders are left out. |
| Product revenue (fee basis) | What the fee is worked out on. |
| Fee at your rate | Your rate from your agreement. |
| Credit applied | Any credit we owed you. |
| Total charged | What went on your card. |
Below it, the list of attributed orders, with a CSV.
Invoice statuses
Paid, Due, Charging, Payment failed and Unpaid. If you see Payment failed, read When a payment fails.
Receipts and PDFs
- On an invoice, click Email receipt (or Email invoice if it isn’t paid yet), or Download PDF.
- Download invoices at the top of Billing gives you the last 3 months, this year or all time as one CSV, for your bookkeeping.
- Receipts, alerts and the weekly summary go to your Billing contact, never to a shared inbox like support@.
Changing your card
Under Payment method, click Update. Inside Shopify this opens our site in a new tab, so card details are never entered inside Shopify.