Go to dashboard

Help
Conversations

Conversations

How your assistant talks to customers, and how your team steps in. 4 guides.

How conversations work

How a conversation worksOne question at a time, no link before the customer replies, an honest assistant, quiet hours and instant opt-outs.3 min
Reading a conversationFind any thread, read who said what, and see the order, code, flow and consent behind it.2 min

Your team in the thread

Taking over a conversation, and handing it backReply to a customer yourself in one click. The AI pauses for that customer until you hand it back.2 min
Needs you: when the assistant asks for a personComplaints, refunds, anything it isn't sure about: the assistant pauses and your team picks it up.2 min