Your data and your customers' privacy
We ask for the least access each flow needs and use your customers’ data only to run your conversations.
What we read, and what we never touch
From Shopify we read customers and their SMS consent, orders, fulfillments, products and discounts, and the only thing we write is single-use discount codes. The full list, with the reason for each, is in Installing BubbleSMS.
We never touch payments or payouts, staff accounts, themes or store settings.
Conversations
Every message is stored with its thread so your team can read it, and so every send can be checked later: what was sent, when, and the consent it was sent under. Team members see conversations for their own store only.
Deletion and data requests
- Customer requests through Shopify: data requests and erasure requests that Shopify sends us are handled automatically.
- Uninstalling: our access to your store is removed straight away.
- Anything else: email us from an owner’s address and we’ll take care of it.
Card details
Your card is held by our payment processor. We never see or store your full card number, and card details are never entered inside Shopify.
Legal documents
- Privacy Policy: what we collect about merchants and their customers, and why.
- Data Processing Agreement: how we process customer data on your behalf. You agree to it at the billing step.
- Subprocessors: the categories of providers that process data for us.
- Messaging Terms: what customers agree to when they opt in to texts.
- Acceptable Use and Terms of Service.