Turning a campaign on or off
Every flow has an on/off switch on the Campaigns page. Only owners can use it.
Turning a flow off
- Go to Campaigns.
- Click the switch on the flow’s row.
Nothing new sends from that flow. Customers who are already texting, or who write in, still get answers, so nobody is left on read. Switch it back on and new texts start again.
What the statuses mean
| Status | What it means |
|---|---|
| Live | Sending as normal. |
| Off | You turned it off. |
| Waiting for go-live | Our team is still reviewing your brand profile and messages. Nothing sends yet. |
| Paused | Texting is paused for the store (for example Shopify was disconnected), or a payment didn’t go through. A banner on the page says which. |
| Coming soon | Subscription recovery isn’t available yet, so it can’t be switched on. |
Under each flow you’ll also see where its messages are: Messages being written, Messages in review or Messages approved.
If a flow says Paused
- Shopify disconnected: open BubbleSMS from Apps in your Shopify admin to reconnect.
- A payment didn’t go through: new conversations wait until the invoice is paid. See When a payment fails.