Subscription recovery
If you sell subscriptions, this flow will help keep subscribers who were about to slip away.
Coming soon
Subscription recovery isn’t available yet: it needs a connection to your subscription app (Loop first), which we’re still building. Until then the flow shows Coming soon on Campaigns and can’t be switched on. This page describes how it will work.
The steps
- Failed renewal. When a renewal payment fails, the assistant lets the subscriber know and, once they reply, sends the link to update their card.
- What went wrong? When someone cancels, it asks why, in one short question.
- Pause offer. Often the honest answer is “too much product”. A pause keeps the subscription without another delivery they don’t want.
- Incentive. If a pause isn’t right, an incentive you agreed with us during setup, such as a discount, free shipping or a free gift.
If they still want to go, the assistant thanks them and stops. Anything unusual, such as a billing dispute or a complaint, goes to your team.
Good to know
- The same rules apply as every flow: consent checked before every send, no link before they reply, quiet hours, and one follow-up at most.
- Saved subscriptions show as Saved in Conversations and as results on Campaigns.